 offers robust, reliable and secure solutions that enable your restaurants to meet the demands of today’s tech-savvy patrons. In order to meet the needs of our clients, we offer five ordering solutions. All of our solutions are an extension of your brand that integrate seamlessly with your website.
Features and Benefits
Maximize the benefits of online ordering with our POS integrated online ordering solution or choose the Standalone Order Station solution.
MunchAway branded mobile solutions bring the features and benefits of online ordering to smart-phones.
Build loyalty among your patrons with our suite of tools for effective email, text and social media campaigns.
Serve your phone-in customers with a unified technology platform across multiple channels.
Create unique menus for catering that enable patrons to place large orders quickly and efficiently.
Creating an effective online ordering solution is more than flashy graphics and a list of menu items. It requires creating a user experience for the patron that is enjoyable and easy-to-use, yet enforces the complex business rules of your menu items, and delivers the orders accurately and reliably to your restaurants.
Our solutions meet these requirements. They enable you to boost sales and enhance customer satisfaction and loyalty by offering your patrons the most intuitive, convenient and secure alternative for ordering food for dine in, take out, delivery or catering. In addition, our solutions save money by reducing labor costs associated with order taking and costly order entry errors.
All of our solutions offer these features and benefits:
Patron Features
- Convenience – Patrons can order at their convenience 24/7 without feeling rushed, hearing busy signals, being placed on hold or having to bridge the language gap with the order taker.
- Intuitive, easy-to-use interface – An extension of your brand that is seamlessly integrated with your existing website.
- New! My Favorites – Patrons can designate favorite orders, or “Order the Usual” reducing order time to less than 30 seconds.
- New! Search Menu – Enables patrons to find exactly what they are looking for in seconds.
- Schedule orders – Patrons can place an order for an exact time today or future dates.
- Location Search – Patrons can find the most convenient location and get detailed directions to the store using Google Maps technology.
- Photos and Descriptions – Patrons can see photos and descriptions of each menu item.
- Order History – Patrons can track their previous expenditures, edit future orders and submit previous orders again.
- Special Instructions – Patrons can specify special instructions for each item, ensuring customer satisfaction.
- Who’s This For? – Patrons can easily identify who each item is for, reducing confusion for groups.
- Email Confirmation – Patrons receive an email confirming the order details within seconds of placing their order.
- Payment – Patrons can pay securely and conveniently online or through their smart-phone using major credit cards or gift cards saving time at pick up or delivery.
- New! Group Invitation Ordering – Enables one person to quickly and conveniently coordinate a large group order among their colleagues or friends.
- New! Email Opt-In - Patrons can opt-in to email marketing when creating a new account or at checkout.
Management Features
- POS Integration Available – Robust and reliable integration with the POS ensures accurate and reliable order delivery, reduces labor costs and eliminates costly order entry errors.
- POS Credit Card Processing (POS Integrated Solutions Only) – Credit card transactions are processed in the POS, eliminating the need for a second merchant account and improving security.
- Manage Menus - Your staff can change menus in real-time, at your convenience including change prices, add or delete menu items or create specials while enforcing the complex business rules of your menu items.
- New! Enhanced Capacity Management – Control online and mobile order volume by kitchen capacity, time of day, day of week, order size or order mode i.e. dine-in, take out or delivery. You can specify the lead-time required to prepare online and mobile orders.
- Manage Orders – View order details for today, future dates and order history for each location. Access the exact email confirmation sent to the patron.
- New! Enhanced Marketing Reports – Analyze online and mobile orders and sales by location, Zip Code, menu items, menu changes and numerous other parameters. Plus, export results to Excel or to your preferred email marketing platform with pre-formatted exports to Fishbowl and Constant Contact.
- Manage Coupons and Promo Codes – Enable patrons to use coupons or promo codes when placing their online order.
- Marketing Tools – Collect and manage customer information including emails, addresses, phone numbers and ordering habits that can be used for promotional campaigns.
- Suggestive Selling – Boost ticket size by insuring that patrons don’t forget essentials such as drinks and increase orders of high margin items such as appetizers, sides and deserts.
- NEW! Advanced Delivery Area Management – Ensures that delivery orders are fulfilled by the appropriate location.
- Updates – We perform all updates and maintenance so each location is always using the most current version of the software.
- Above and Beyond the Call Customer Support™ – 24/7/365
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Solutions
